WHEN WILL I RECEIVE MY ORDER?:

Rugs and In stock items: Approximately 2-5 working days from proof of payment

 Furniture items: Approximately 3-4 weeks from proof of payment

Once proof of payment has been received for your online order, you will receive an email within 1-2 days from one of our team notifying you of your order's estimated completion date.  

Every effort will be made to have your order to you as quickly as possible. Please note that turnaround times are an approximate guide and are subject to change or delay. If you need a piece before a specific date, please contact us before ordering to ensure this will be possible and to avoid any disappointment.

WHY THE WAIT?:

All of our furniture is hand made in Woodstock, Cape Town.

We manufacture based on demand for reasons around sustainability and to help us manage our process efficiently.

DO YOU DELIVER TO OUTLYING AREAS?:

Yes, this usually takes up to 5 working days. We use a specialised courier and will quote you  based on your location. Email us at info@ayris.co.za 

 WHAT IS YOUR RETURNS POLICY?:

All of our furniture is made to order and we take quality and care very seriously, so we have very few issues around quality returns. As such, please be sure you are fully informed and have made good decisions before placing your order as we do not offer a refund or exchange policy unless there is a verified claim of a quality issue.

Please reach out to us so we can assist in the process. 

WHAT IF I AM UNHAPPY WITH MY ITEM?:

If your purchase has arrived damaged or there is a quality issue, please send pictures to us at info@ayris.co.za.

We will make sure to sort it out as fast and effectively as possible. 

CAN I CUSTOMISE ONE OF YOUR PRODUCTS OR CHOOSE MY OWN COLOUR?:

Absolutely.

All of our standard furniture items can be customised to your specifications. Measurements, colour and interior configuration can be tailored to your needs.

DO YOU HAVE A SHOWROOM?:

We have a multi-use space in Woodstock where you can view our in-stock items as well as a few made-to-order items to see the quality and colour options.

This is an appointment based space so please get in touch to come and meet us. 

info@ayris.co.za

DO YOU DO CUSTOM INTERIOR PROJECTS?:

Yes we do. Our co-owner, Lei Lester offers a full service of Interior Design and Decor and we are able to customise pieces to your specifications.